Quality from Customer Needs to Customer Satisfaction (scan pdf)

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Author Bo Bergman, Bengt Klefsjo
Edition 3
Edition Year 2010
Format PDF
ISBN 9789144059426
Language English
Number Of Pages 654
Publisher Studentlitteratur AB

Quality from Customer Needs to Customer Satisfaction (scan pdf)

Illustrating the relation between quality improvements, costs, profitability and success, it deals with methodologies and tools, which facilitate a customer focused product development. It also focuses on the concept of variation.Divided into five parts, Quality from Customer Needs to Customer Satisfaction describes the quality concept and the history of the quality movement.


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Author

Bo Bergman, Bengt Klefsjo

Edition

3

Edition Year

2010

Format

PDF

ISBN

9789144059426

Language

English

Number Of Pages

654

Publisher

Studentlitteratur AB

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